Privacy Statement
INTRODUCTION
Your privacy matters to us. This privacy statement provides details of how we collect and process personal information through your use of our website.
WHO WE ARE & WHAT THIS POLICY COVERS
This is the privacy statement for the website, www.quayhouse.net This website owned and managed by Quay House Tourist Accommodation, Kilmore Quay, Co. Wexford, Ireland,Y35 X500. This Privacy Statement applies to the information that we collect when you use this website.
INFORMATION WE COLLECT
Information You Provide To Us
While browsing our website, there are two ways in which you may provide us with personal information:
- Communications with Us: You may provide us information when you email us such as name, telephone number, email address and any information you provide in the message.
- Transaction & Billing Information: If you purchase our services, you will provide additional personal and payment information that is required to process the transaction and your payment such as name, credit card information and contact information.
- User Accounts: As a user with an account on our website that requires you to login, you will be required to provide us with basic information in order to set-up your account such as your name and email address.
Information we collect automatically
We may automatically collect information about how you use our website which may include technical data such as your IP address, login data, details how long you spent on our website, which browser you used, which pages you viewed and how often and for how long and other technology on the devices you use to access out website. We may also collect information from Cookies & Other Technologies using pixel tags (aka web beacons). Please see our Cookie Policy for more information on this.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you use social media services (like Twitter of Facebook) we will receive information from that service if you engage with our social media feeds (such as your profile picture) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available. We currently do not collect any such information.
HOW WE USE THE INFORMATION WE COLLECT
We use information about you as mentioned above and as follows:
- To provide our services.
HOW WE SHARE INFORMATION
We NEVER pass on your private personal information to anyone without legitimate reason to do so. We only share your information in the following circumstances:
Employees, and Independent Contractors: We may disclose information about you to our employees and individuals who are our independent contractors that need to know the information in order to help us provide our services or to process the information on our behalf. We require our employees and independent contractors to follow this Privacy Policy with regard to personal information that we share with them.
Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them.
As Required by Law: We may disclose information about you in response to a subpoena, court order, or other governmental request.
To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Quay House, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Quay House goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your site through our Publicize feature.
Aggregated and De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
INFORMATION SECURITY
To ensure any data you provide to us via our website is securely transferred to us, we use a Secure Socket Layer certificate (SSL) on our website. This verifies our identity to your browser and encrypts any data that your provide us with for example, via our contact form. SSL is identifiable by the padlock symbol or trust mark in the browsers URL bar and by the URL itself which will begin https:// (as opposed to http://)
While no digital system or online service is 100% secure, we will endeavour to ensure the information you provide us is securely held, both online and offline as applicable, and protected against unauthorized access, use, alteration, or destruction and will take reasonable measures to do so.
RETENTION OF INFORMATION
Information provided is retained by Quay House while we have legitimate reason to do so in order to provide you with the best possible service. We also retain information or the purposes of satisfying any legal, accounting, or reporting requirements. We have no other reason to retain your data and therefore any information that is no longer required is deleted from our systems (including backup systems) or if in paper form, shredded and disposed of securely.
YOUR RIGHTS
Under GDPR you have the following rights which we strictly uphold.
- The right to be informed: We will always inform you about how your personal data is processed by us.
- The right of access: You may request access to your information that we control at any time by contacting us at stay@quayhouse.net .
- The right to rectification: If any of your information is inaccurate or incomplete we will rectify upon request. If we have disclosed inaccurate information to a third-party, we will inform them of the rectification and also inform you of this.
- The right to erasure: You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
- The right to restrict processing: You have a right to restrict how we process your information.
- The right to data portability: You may obtain and reuse the personal information you initially provided us with for your own purposes. We will provide this to you or another data controller nominated by you in a machine readable format.
- The right to object: In certain circumstances you have the right to object to how we process your personal information. We are happy to cease processing in such cases, unless there are compelling legitimate grounds to continue processing or where it is needed for legal reasons. To object, please contact us at stay@quayhouse.net.
- The right to complain: If you have any query regarding how we handle your personal information or if you wish to make a complaint, please email us at stay@quayhouse.net You also have the right to contact the Data Protection Commissioner at www.dataprotection.ie, Lo call: 1890 252 231, email: info@dataprotection.ie
LINKING TO OTHER WEBSITES
To provide you with additional information, we may include links on our website to external websites. Although we make every effort to ensure that our links to external websites are accurate, up to date and relevant, Quay House cannot take responsibility for pages maintained by external providers. Quay House takes no responsibility for information contained on external links from this website. Views expressed on external sites are not necessarily those of Quay House itself
THIRD PARTY SERVICES
Our websites, domains and apps may contain third-party plugins to provide certain functionality – for example: backups, monitoring, analysis, social media feeds. Please note that this policy does not apply in those cases and we are not responsible for the privacy practices of such third parties. We do however endeavour to only select third party services that are GDPR compliant.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted here on this page and, where appropriate, notified to you by e-mail. We advise that you check this page regularly to keep up to date with any necessary changes.
CONTACT
If you have any questions, comments or requests regarding this privacy policy please do not hesitate to contact us at: stay@quayhouse.net
Please Note: This privacy policy has been in part adapted from the privacy policy of Automattic.com made available under a Creative Commons Sharealike license and edited by Quay Househih in line with our own principles and the guidelines provided by the Data Protection Commissioner in relation to GDPR.